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Please use the Feedback function inside MyProfiles to contact us. It will append your settings and basic information automatically.
1. Please describe your problem.
2. Reproduce procedures.

From this, we can get more detail information, and shorten the processing time.

Or write a email to directly with the following information.
1. Android version of your device e.g. 4.1
2. MyProfiles version e.g 3.2.2
3. Please describe your problem.
4. Reproduce procedures.